Shipping policy
Shipping Policy
Effective: August 21, 2026
This policy applies to orders placed through www.theartmere.com.
1. Where We Ship
ARTMERE ships hand-painted artworks internationally. We currently ship to all 50 U.S. states, Canada, Australia, most countries in the European Union, the United Kingdom and Switzerland.
ARTMERE covers all import duties and import taxes for every order. You will not be asked to pay these import charges separately at checkout or on delivery. Any domestic sales tax or VAT included in the displayed price or checkout total is separate from these import charges.
If your country is not available at checkout, contact us at hello@theartmere.com and we will confirm whether delivery is possible.
2. Production and Delivery Timeline
Every ARTMERE artwork is hand-painted to order by a skilled artist. Because each piece is individually created, production and delivery times can vary.
Production: Usually 5 to 10 days, depending on artwork complexity, size and artist availability.
Preview: After production, we send preview images for review. Timing depends on how quickly the preview is approved or whether adjustments are requested.
Final quality control and packaging: After approval, the artwork goes through final quality control, protective finishing if needed and professional packaging.
Shipping: Once dispatched, insured shipping usually takes 1 to 2 weeks, depending on destination and customs processing.
Estimated total time from order to delivery: Most artworks arrive within 2 to 4 weeks.
Delivery times are estimates and are not guaranteed. Artist availability, production complexity, courier issues, customs processing, holidays or events outside our control may cause delays. If you need an artwork by a specific date, contact us before ordering so we can confirm what is realistic.
3. Shipping Costs
Standard shipping is free for standard orders. ARTMERE covers standard shipping, professional packaging, transit insurance, import duties and import taxes.
If you need express shipping, additional costs may apply. Contact us at hello@theartmere.com and we will confirm available options.
4. Tracking
Once your approved artwork has been packed and handed to the carrier, you will receive a shipping confirmation by email with tracking details.
If you have not received a shipping confirmation within 5 business days after approving your preview, contact us at hello@theartmere.com.
5. Carriers and Insurance
We work with trusted logistics partners such as DHL, FedEx, UPS and comparable international carriers depending on destination and package size.
All shipments are insured against loss or damage in transit at no additional cost to you.
6. Customs and Duties
ARTMERE covers all import duties and import taxes for every order. You will not be required to pay these import charges separately at checkout, to the carrier or to a customs authority.
Customs authorities determine the final classification and assessment. This does not change who pays: ARTMERE is responsible for the import duties and import taxes.
If a carrier or customs authority asks you to pay import duties or import taxes, do not pay the request. Forward the notice to hello@theartmere.com and we will resolve it.
Any domestic sales tax or VAT included in the displayed price or checkout total is separate from these import charges.
7. Damaged or Lost Shipments
If your artwork arrives damaged, document the issue with clear photos of the packaging and artwork and contact us within 7 business days at hello@theartmere.com with your order number. We will arrange a repair, replacement or refund depending on the situation. Please keep the original packaging until the case is resolved.
If tracking has not moved for more than 10 business days, or the carrier confirms that a package is lost, contact us and we will investigate with the carrier. If the shipment is confirmed lost, we will arrange a replacement shipment or refund.
If your order has not arrived within 30 business days of the confirmed shipping date, contact us right away.
8. Delivery Address
Please make sure your delivery address is complete and correct, including apartment or unit number, postal code and a valid phone number. If a package is returned because the address was incorrect or incomplete, additional shipping costs may apply.
Large or high-value shipments may require a signature on delivery. Because of the size of our packages, delivery to PO boxes may not be possible.
9. Packaging
Each artwork is professionally packed with protective materials suitable for hand-painted canvas artwork, including corner protection, cushioning, a sturdy shipping carton and fragile handling labels where appropriate.
10. Contact
If you have questions about shipping, tracking or this policy, contact us:
The Artmere UG (haftungsbeschraenkt), trading as ARTMERE
Email: hello@theartmere.com
Website: www.theartmere.com
We usually respond within 24 hours on business days.
This policy was last updated on August 21, 2026. Shipping destinations, delivery estimates and carriers may change. The current version published on our website applies. This document is not legal advice.