Shipping policy
Shipping Policy
Effective: August 3, 2026
This policy applies to orders placed through www.theartmere.com.
1. Where We Ship
ARTMERE ships hand-painted artworks internationally, with a primary focus on the United States and Europe. We currently ship to all 50 U.S. states, Canada, Australia, most countries in the European Union, the United Kingdom and Switzerland.
Import duties, taxes or customs fees may apply for shipments outside the European Union. These charges are set by the destination country and are the collector's responsibility.
If your country is not available at checkout, contact us at hello@theartmere.com and we will confirm whether delivery is possible.
2. Production and Delivery Timeline
Every ARTMERE artwork is hand-painted to order by a skilled artist. Because each piece is individually created, production and delivery times can vary.
Production: Usually 5 to 10 days, depending on artwork complexity, size and artist availability.
Preview: After production, we send preview images for review. Timing depends on how quickly the preview is approved or whether adjustments are requested.
Final quality control and packaging: After approval, the artwork goes through final quality control, protective finishing if needed and professional packaging.
Shipping: Once dispatched, insured shipping usually takes 1 to 2 weeks, depending on destination and customs processing.
Estimated total time from order to delivery: Most artworks arrive within 2 to 4 weeks.
Delivery times are estimates and are not guaranteed. Artist availability, production complexity, courier issues, customs processing, holidays or events outside our control may cause delays. If you need an artwork by a specific date, contact us before ordering so we can confirm what is realistic.
3. Shipping Costs
Standard shipping is free for standard orders. ARTMERE covers standard shipping, professional packaging and transit insurance.
If you need express shipping, additional costs may apply. Contact us at hello@theartmere.com and we will confirm available options.
4. Tracking
Once your approved artwork has been packed and handed to the carrier, you will receive a shipping confirmation by email with tracking details.
If you have not received a shipping confirmation within 5 business days after approving your preview, contact us at hello@theartmere.com.
5. Carriers and Insurance
We work with trusted logistics partners such as DHL, FedEx, UPS and comparable international carriers depending on destination and package size.
All shipments are insured against loss or damage in transit at no additional cost to you.
6. Customs and Duties
European Union: For orders within the EU, no customs duties apply to intra-EU trade. For orders within Germany, German VAT is included in the product price.
United States: Hand-painted original artworks may qualify under HTS 9701. The final classification is determined by U.S. customs authorities. ARTMERE is not responsible for duties, taxes or fees charged by authorities.
Canada: GST/HST, provincial sales taxes, import duties and customs or courier processing fees may apply. Original hand-painted artworks may be eligible for duty-free treatment depending on their classification. The final assessment is made by Canadian customs authorities. Unless charges are expressly shown as prepaid at checkout or in the order confirmation, they are the collector's responsibility.
Australia: GST, import duties, customs processing fees or import-declaration charges may apply depending on the order value and classification. Original hand-painted artworks may be eligible for duty-free treatment, but the final assessment is made by Australian authorities. Unless charges are expressly shown as prepaid at checkout or in the order confirmation, they are the collector's responsibility.
United Kingdom, Switzerland and other non-EU destinations: Import duties, taxes and customs fees may apply. These charges are set by the destination country and are the collector's responsibility.
7. Damaged or Lost Shipments
If your artwork arrives damaged, document the issue with clear photos of the packaging and artwork and contact us within 7 business days at hello@theartmere.com with your order number. We will arrange a repair, replacement or refund depending on the situation. Please keep the original packaging until the case is resolved.
If tracking has not moved for more than 10 business days, or the carrier confirms that a package is lost, contact us and we will investigate with the carrier. If the shipment is confirmed lost, we will arrange a replacement shipment or refund.
If your order has not arrived within 30 business days of the confirmed shipping date, contact us right away.
8. Delivery Address
Please make sure your delivery address is complete and correct, including apartment or unit number, postal code and a valid phone number. If a package is returned because the address was incorrect or incomplete, additional shipping costs may apply.
Large or high-value shipments may require a signature on delivery. Because of the size of our packages, delivery to PO boxes may not be possible.
9. Packaging
Each artwork is professionally packed with protective materials suitable for hand-painted canvas artwork, including corner protection, cushioning, a sturdy shipping carton and fragile handling labels where appropriate.
10. Contact
If you have questions about shipping, tracking or this policy, contact us:
The Artmere UG (haftungsbeschraenkt), trading as ARTMERE
Email: hello@theartmere.com
Website: www.theartmere.com
We usually respond within 24 hours on business days.
This policy was last updated on August 3, 2026. Shipping destinations, delivery estimates and carriers may change. The current version published on our website applies. This document is not legal advice.