ARTMERE Help
Frequently Asked Questions
Clear answers on originality, preview, delivery, returns and materials.
Is every ARTMERE piece hand-painted?
Yes. Every ARTMERE work is hand-painted on canvas by a skilled artist. The finished piece has real brushwork, layered texture and subtle surface depth, so each artwork is unique.
How is an ARTMERE artwork created?
Each composition is digitally developed by our creative team, refined by Moritz Danner, and then hand-painted on canvas by skilled artists. Before shipping, the finished artwork is reviewed through our preview process.
Can I preview my painting before it ships?
Yes. Before dispatch, we send preview images of your finished artwork for review. If something important feels off, we work with the artist on adjustments before the piece is approved for shipping.
How long does delivery take?
Most ARTMERE pieces arrive within 2 to 4 weeks. Production usually takes 5 to 10 days, followed by preview approval, final quality control and typically 1 to 2 weeks of insured shipping. We send tracking as soon as your piece is on its way.
Which materials are used?
ARTMERE works are painted with professional acrylic and oil paints on premium stretched canvas with solid wood stretcher bars. Each piece is sealed with a protective varnish and arrives ready to hang.
How does the 60-day return policy work?
We offer a voluntary 60-day satisfaction guarantee from delivery. To return an artwork, it must be in the same condition as received and in its original packaging. Return shipping costs are the collector's responsibility unless the return is due to a defect, shipping damage or an error on our part.
What happens if the artwork arrives damaged or incorrect?
If your artwork arrives damaged, incorrect or not as approved, contact us with photos within 7 business days. We review the case quickly and arrange a replacement, repair or refund depending on the situation.
Does my artwork include documentation?
Yes. Each artwork includes a Certificate of Authenticity with key details about the piece, including title, size, materials and completion information.
Can I request a custom size or advisory help?
Yes. If you are unsure which size, orientation or color direction fits your room, contact our Art Advisory team. We can help you evaluate a piece or discuss a custom size.