Frequently Asked Questions

You receive a physical painting, individually hand-painted on canvas by a skilled studio artist. The exact medium is listed on the artwork page. Brushwork, texture and subtle handmade variations are part of the finished work.

ARTMERE develops and refines each composition under the creative direction of founder Moritz Danner. A skilled studio artist then paints the physical work individually by hand on canvas. ARTMERE reviews the finished painting before you receive preview photos and approve it for shipping.

At ARTMERE, original refers to the physical, individually hand-painted artwork you receive, not to global exclusivity of the composition. Your painting has its own brushwork, texture and subtle handmade variations. It is a real painting, not a print.

Yes. A Standard Collection composition may be painted again for another collector and may be offered in different sizes or finishes. Every physical painting is still made individually by hand and naturally varies in brushwork, texture and detail.

Standard Collection works are not numbered limited editions unless the individual artwork page explicitly states otherwise. If a work belongs to a limited series, its edition details will be stated clearly on the artwork page and its Certificate of Authenticity.

Digital and, where relevant, AI-assisted tools may support the development and refinement of a composition. They do not produce the physical artwork sent to you. The finished work is individually hand-painted on canvas by a studio artist and reviewed by ARTMERE.

Yes. Every finished ARTMERE artwork includes a Certificate of Authenticity documenting the title, final size, medium, finish and completion information. The Certificate authenticates the physical work; it does not automatically mean that the composition is limited or exclusive.

Your painting follows the composition, overall color direction and character shown. Because every work is painted by hand, subtle differences in brushwork, texture, color and detail are natural. Screen settings, photography and room light also affect how color appears. Before shipping, you review photos of your actual finished painting.

Yes. We email preview photos of the actual finished painting. If an important element feels off, tell us before approval and we will review what can be adjusted with the studio artist. Only after your approval does the artwork move to final quality control, packaging and shipping. The feasibility of an adjustment depends on the artwork and its stage of completion.

The exact medium and materials are listed on each artwork page because they vary by work. Every Standard Collection work is hand-painted on canvas using the medium stated there. Materials such as oil, metallic pigment or gold leaf are only included when they are explicitly listed for that artwork.

The selected finish determines what you receive. Framed finishes include the selected frame and arrive ready to hang. Gallery Wrap arrives stretched and ready to hang. Canvas Roll ships rolled, unstretched and unframed, so local stretching or framing is required.

Production usually takes 5 to 10 days. We then send preview photos for approval, complete final quality control and package the work. Insured shipping usually takes 1 to 2 weeks, so most artworks arrive within 2 to 4 weeks of ordering. These are estimates and can vary by artwork, size, finish, approval timing, destination and customs processing. Contact us before ordering if you need the work by a specific date.

Insured delivery is included in the price of your artwork. ARTMERE also covers all import duties and import taxes. Domestic sales tax or VAT included in the displayed price or checkout is separate. If a carrier or customs authority requests payment of import charges, contact ARTMERE before paying.

Within 48 hours of purchase, you may cancel or modify your order at no cost. After 48 hours, a 15 percent cancellation fee may apply outside any statutory right of withdrawal. Once production has started and preview images have been sent, voluntary cancellation is no longer available for Standard Collection orders. Different conditions apply to custom commissions and special custom-size works. Mandatory consumer rights remain unaffected.

If the artwork arrives damaged, defective, incorrect or not as approved, contact us within 7 business days with your order number, clear photos of the artwork and packaging, and a short description. Keep the original packaging while the case is reviewed. After verification, we will arrange a repair, replacement or refund depending on the situation. If tracking has not moved for more than 10 business days or the shipment is confirmed lost, contact us so we can investigate.

Standard Collection artworks are covered by ARTMERE’s voluntary 60-day satisfaction guarantee from the date of delivery. Depending on the situation, we may offer an adjustment, one repaint per order, or a return and refund.

For a voluntary return, the artwork must be in the condition received and in its original packaging. Return shipping is the collector’s responsibility unless the return is due to a defect, shipping damage or an ARTMERE error.

Exclusions apply to custom commissions, special custom-size works after production begins, Limited Edition works and gift cards. Mandatory consumer rights remain unaffected.

Yes. As a simple starting point, artwork often feels balanced at around two-thirds the width of the furniture below it. If you are comparing sizes or finishes for a specific wall, our Art Advisory team can help.

Yes. Many compositions can be discussed in custom dimensions, subject to the composition, production feasibility and a confirmed quote. Contact us before ordering. Special custom-size works may have different cancellation and return conditions once production has started.

Yes. Send us a straight-on photo of the wall, its approximate width and the artworks you are considering. We can help you compare scale, orientation and finish before you decide. Start through Art Advisory or email the photo to hello@theartmere.com.